Difficult Conversations: How to Discuss What Matters Most

• ISBN13: 9780143118442
• Condition: New
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In 1964, Jacqueline Kennedy recorded seven historic interviews about her life with John F. Kennedy. Now, for the first time, they can be heard and read in this deluxe, illustrated book and 8-CD set.

Shortly after President John F. Kennedy's assassination, with a nation deep in mourning and the world looking on in stunned disbelief, Jacqueline Kennedy found the strength to set aside her own personal grief for the sake of posterity and begin the task of documenting and preserving her husband's legacy. In January of 1964, she and Robert F. Kennedy approved a planned oral-history project that would capture their first-hand accounts of the late President as well as the recollections of th! ose closest to him throughout his extraordinary political career. For the rest of her life, the famously private Jacqueline Kennedy steadfastly refused to discuss her memories of those years, but beginning that March, she fulfilled her obligation to future generations of Americans by sitting down with historian Arthur Schlesinger, Jr., and recording an astonishingly detailed and unvarnished account of her experiences and impressions as the wife and confidante of John F. Kennedy. The tapes of those sessions were then sealed and later deposited in the John F. Kennedy Presidential Library and Museum upon its completion, in accordance with Mrs. Kennedy's wishes.

The resulting eight and a half hours of material comprises a unique and compelling record of a tumultuous era, providing fresh insights on the many significant people and events that shaped JFK's presidency but also shedding new light on the man behind the momentous decisions. Here are JFK's unscripted opinion! s on a host of revealing subjects, including his thoughts and ! feelings about his brothers Robert and Ted, and his take on world leaders past and present, giving us perhaps the most informed, genuine, and immediate portrait of John Fitzgerald Kennedy we shall ever have. Mrs. Kennedy's urbane perspective, her candor, and her flashes of wit also give us our clearest glimpse into the active mind of a remarkable First Lady.

In conjunction with the fiftieth anniversary of President Kennedy's Inauguration, Caroline Kennedy and the Kennedy family are now releasing these beautifully restored recordings on CDs with accompanying transcripts. Introduced and annotated by renowned presidential historian Michael Beschloss, these interviews will add an exciting new dimension to our understanding and appreciation of President Kennedy and his time and make the past come alive through the words and voice of an eloquent eyewitness to history.

The New York Times bestseller that changed the way millions communicate

“[! Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
â€"from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
â€"Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

• Prepare for high-stakes situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to ta! lk about almost anything
• Be persuasive, not abrasiveWant t he secret to quickly acquiring great conversation skills? Want to know how popular people seem to have such good communication skills with no effort?
  
  How to Control Any Conversation is different to most self help books you`ve seen before. This book is for people who want straight to the point answers to the biggest questions we all have about developing great communication skills.
  
  The book contains 52 conversation blueprints you can refer to anytime you want practical tips for dealing with difficult people and awkward situations. Conversation skills will never be a mystery for you again.
  
  You`ll immediately discover simple ways to take control even in situations that used to leave you stuck and lost for words in the past. Other people will assume you always had good communication skills.
  
  You`ll enjoy having better communication skills, greater self-confidence when dealing with people and less shyness when meeting new people. You`ll ! learn how to be a master of conversation skills and let your personality shine!
  
  Peter Murphy has been prolific in sharing his breakthrough conversation skills trainings online since 1992. He has written several books and over five hundred articles which have been syndicated across thousands of sites. His popular self help newsletter goes out to over 60,000 readers.Want the secret to quickly acquiring great conversation skills? Want to know how popular people seem to have such good communication skills with no effort?
  
  How to Control Any Conversation is different to most self help books you`ve seen before. This book is for people who want straight to the point answers to the biggest questions we all have about developing great communication skills.
  
  The book contains 52 conversation blueprints you can refer to anytime you want practical tips for dealing with difficult people and awkward situations. Conversation skills will never be a mystery for you ag! ain.
  
  You`ll immediately discover simple ways to take co! ntrol ev en in situations that used to leave you stuck and lost for words in the past. Other people will assume you always had good communication skills.
  
  You`ll enjoy having better communication skills, greater self-confidence when dealing with people and less shyness when meeting new people. You`ll learn how to be a master of conversation skills and let your personality shine!
  
  Peter Murphy has been prolific in sharing his breakthrough conversation skills trainings online since 1992. He has written several books and over five hundred articles which have been syndicated across thousands of sites. His popular self help newsletter goes out to over 60,000 readers.Want great conversation skills?
  
  Discover the secrets to effective communication skills that popular people take for granted and start using the...
  
  - 8 Easy Conversation Starters Popular People Use
  - 5 Conversation Acceleration Techniques
  - 6 Great Sources of Interesting Conversation ! Topics
  - 25 Effective Conversation Strategies
  
  Conversation Lubricants is a set of conversation blueprints you can use to start, lead and enjoy great conversation with anyone you meet. These simple step by step blueprints will show you how easy it is to quickly develop great communication skills.
  
  You will discover how to engage people with small talk before moving onto deeper discussions that entertain and interest others. You will also learn how to develop an energetic conversation confidence that clears away any shyness you might have about approaching new people. With your new found communication skills meeting people will be more fun than its ever been.
  
  Use all of these no nonsense practical conversation skills tips and you`ll never again worry about what to say. You`ll become one of those people others admire and enjoy speaking to.
  
  Peter Murphy has been prolific in sharing his breakthrough communication skills trainings ! online since 1992. He has written several books and over five ! hundred articles which have been syndicated across thousands of sites. His self help newsletter goes out to over 60,000 readers.Want great conversation skills?
  
  Discover the secrets to effective communication skills that popular people take for granted and start using the...
  
  - 8 Easy Conversation Starters Popular People Use
  - 5 Conversation Acceleration Techniques
  - 6 Great Sources of Interesting Conversation Topics
  - 25 Effective Conversation Strategies
  
  Conversation Lubricants is a set of conversation blueprints you can use to start, lead and enjoy great conversation with anyone you meet. These simple step by step blueprints will show you how easy it is to quickly develop great communication skills.
  
  You will discover how to engage people with small talk before moving onto deeper discussions that entertain and interest others. You will also learn how to develop an energetic conversation confidence that clears away any shyness you might have about ! approaching new people. With your new found communication skills meeting people will be more fun than its ever been.
  
  Use all of these no nonsense practical conversation skills tips and you`ll never again worry about what to say. You`ll become one of those people others admire and enjoy speaking to.
  
  Peter Murphy has been prolific in sharing his breakthrough communication skills trainings online since 1992. He has written several books and over five hundred articles which have been syndicated across thousands of sites. His self help newsletter goes out to over 60,000 readers.

  How Do You Communicate When the Stakes Are High?

  Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE!

  In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. A! nd emotions flare up. The only way to get things done is to st! ep up to the plate . . . by stepping back from our emotions.

  Written by a team of experts from the world-renowned training firm VitalSmarts, these two books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations.

  eBook package includes:

  Crucial Conversations
  The New York Times bestselling Crucial Conversations has sparked a revolution in how people communicate to achieve common goals. Now, the revised second edition builds on this decade-long legacy of success to get professionals at every level and in all professions talking with partners, bosses, employees, clientsâ€"not at them.

  Learn proven methods for turning the focus of hot-button discussionsâ€"job performance, customer satisfaction, interpersonal mattersâ€"away from subjective points of view and toward productive, mutually beneficial conclusions.

  “[Crucial Conversations]! draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
  â€"from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

  “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
  â€"Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul®

  Crucial Confrontations
  Behind the problems that routinely plague families, organizations, and teams are individuals who break promises, miss deadlines, or just plain behave badly. Anyone brave enough to confront these people head on usually does a poor job and creates a whole new set of problems.

  In Crucial Confrontations, re! veals research that proves just how costly this dynamic is: it! saps 20 to 50 percent of performance from organizations and accounts for up to 90 percent of all divorces. Crucial Confrontations teaches you the skills to permanently resolve failed promises and missed deadlines, transform broken rules and bad behavior into productive accountability, and strengthen relationships while solving problems.

  "Unleash the true potential of a relationship or organization and move it to the next level. . . ."
  â€"Ken Blanchard, coauthor of The One Minute Manager® and The Secret: What Great Leaders Knowâ€"and Do

  "The most recommended and most effective resource in my library."
  â€"Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

  "Brilliant strategies for those difficult discussions at home and in the workplace. . . ."
  â€"Soledad O’Brien, former cohost of CNNs Morning Edition

  "This book is the real deal. . . . Read it, underline it, learn from it. Its a g! em."
  â€"Mike Murray, VP Human Resources and Administration, Microsoft (retired)

  How Do You Communicate When the Stakes Are High?

  Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE!

  In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions.

  Written by a team of experts from the world-renowned training firm VitalSmarts, these two books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations.

  eBook package includes:

  Crucial Conversations
  The New York Times bestselling Crucial Conversations has spar! ked a revolution in how people communicate to achieve common g! oals. No w, the revised second edition builds on this decade-long legacy of success to get professionals at every level and in all professions talking with partners, bosses, employees, clientsâ€"not at them.

  Learn proven methods for turning the focus of hot-button discussionsâ€"job performance, customer satisfaction, interpersonal mattersâ€"away from subjective points of view and toward productive, mutually beneficial conclusions.

  “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
  â€"from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

  “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
  â€"! Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul®

  Crucial Confrontations
  Behind the problems that routinely plague families, organizations, and teams are individuals who break promises, miss deadlines, or just plain behave badly. Anyone brave enough to confront these people head on usually does a poor job and creates a whole new set of problems.

  In Crucial Confrontations, reveals research that proves just how costly this dynamic is: it saps 20 to 50 percent of performance from organizations and accounts for up to 90 percent of all divorces. Crucial Confrontations teaches you the skills to permanently resolve failed promises and missed deadlines, transform broken rules and bad behavior into productive accountability, and strengthen relationships while solving problems.

  "Unleash the true potential of a relationship or organization and move it to the next ! level. . . ."
  â€"Ken Blanchard, coauthor of The One M! inute Ma nager® and The Secret: What Great Leaders Knowâ€"and Do

  "The most recommended and most effective resource in my library."
  â€"Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

  "Brilliant strategies for those difficult discussions at home and in the workplace. . . ."
  â€"Soledad O’Brien, former cohost of CNNs Morning Edition

  "This book is the real deal. . . . Read it, underline it, learn from it. Its a gem."
  â€"Mike Murray, VP Human Resources and Administration, Microsoft (retired)

  We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
  • Decipher the underlying structure of every difficult conversation
  • Start a conversation without defensiveness
  • Listen for the meaning of what is not said
  • Stay balanced in the face of attacks and accusations
  • Move from emotion to productive problem solvingWe've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise t! hree separate components: the "what happened" conversation (v! erbalizi ng what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman